Thursday, February 6, 2025

Dead electric car costs DKK 135,000 – Jaguar refuses to help

After just 35,000 kilometers and 6 years, Cato Bryn's electric car Jaguar I-Pace is dead. The repair costs 135,000 kroner. Regrettable, says the importer.

Cato Bryn was one of those who fell for the Jaguar I-Pace. Now six years later, he has an electric car that is dead after 35,000 kilometers. The repair cost him 135,000 kroner.

– We bought our Jaguar I-Pace HSE for just over 800,000 kroner in September 2018 from the dealer Motorpool, and have been very satisfied with it.

– It's nice to drive, and we're eagerly awaiting the next electric car from Jaguar, says Cato Bryn to Norwegian TV2.

He says that the electric car has only covered 35,500 kilometers in the six years he has owned it. All services have been followed to the letter, and that the car has generally been well looked after. It has always been kept inside, among other things.

– Towards the end of October this year, we experienced that the car would not charge and we received several error messages.

– It would eventually turn out that this was more serious than I first thought – and it was simply not possible to get help from a dealer, he says.

– Of course, we first contacted Motorpool, since that's where the car was purchased. We were told that they "maybe could look into it in January 2025."

– We were recommended to try the Insignia Oslo instead and contacted them. Here we were told that they would have to do a computer check of the car to find out what the problem really was.

– That alone cost 10,000 kroner. Would we be willing to pay for this? My answer was that we have no choice.

After a few days, the garage returns to ask Cato if he has chosen insurance that protects him against motorcycle breakdown. Because the Jaguar is dead.

The repair costs 135,000 kroner. Money that Cato has to pay himself because insurance doesn't cover that kind of thing.

Cato thinks the price is completely absurd. Especially because the electric car has only driven 35,000 kilometers. And is therefore not older than 6 years.

As the Jaguar owner understands, the high price is due to the battery being defective. And that care must be taken to ensure that charging does not overheat it. In addition, there are several defects on the car

But there is no help to be found. The Jaguar importer in Norway, however, believes that it is regrettable that a car with such low mileage has been sold. But there is no help to be found here either. The dealer also denies the same.

Here in Denmark, the importer doesn't think there's anything to be done either. But it's mostly about Jaguar not believing the cars have any problems. Read more about it here .

At least not of the kind that has caused Jaguar in the US to buy back up to 3,000 I-Pace models precisely because of the battery pack's many problems.

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