Eva Johannesen's used Citroën C1, which she paid DKK 69,000 for, is dead. FDM believes it is Citroën's fault. But the car brand refuses to help.
Eva Johannesen has a Citroën C1 with a 1.2-litre PureTech engine from 2017 – serviced according to the regulations and with a 'it's a nice little car' on the road from the inspector. She bought the car three years ago.
Or that is to say – Eva had a Citroën C1, which she bought three years ago. She has sold the car to a mechanic. And that with a smashed engine.
She tells this in an email to the Boosted editorial staff. Eva Johannesen is indeed saddened by the treatment she believes she received from Citroën in Denmark.
In March 2023, Eva's car will have its timing belt changed on time and according to the regulations at an authorized Citroën workshop. The mechanic who did the work also thought that the fan belt needs to be replaced, so it will be.
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At the end of July 2024, the car died with a very metallic sound when Eva came roaring along at 30-40 kilometers per hour.
Eva Johannesen found this out at the workshop where the car has been towed. Here it is believed that the fan belt has jumped off and subsequently been pulled around by the toothed belt, which has smashed everything from pistons to crankshaft.
A new engine, Eva is told, will cost her DKK 48,000. A used one could not be obtained for unknown reasons. Eva even had the car towed out to another workshop, which confirms the suspicion – the car is dead. At least the engine is.
– I had the timing belt replaced at 50,000 kilometres, already at 33,000 kilometres. About 8,000 kilometers later, I was standing with a car that had only 42,300 kilometers and needed a new engine, she says.
At FDM, according to Eva Johannesen, they believe that the fan belt has either been defective or mounted incorrectly in her car. Eva's problem is just that the burden of proof is hers and that there is none of the strap left.
At Citroën in Denmark, whose workshop has serviced Eva's car, there is simply nothing to look for. In fact, according to Eva Johannesen, they flatly reject the case.
– I know very well that financially there is nothing to get after, since I have sold the car. But I simply think it's so wretched that you just say: It's not our problem, says the now former C1 owner.
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