Josh Cowan's Volkswagen ID.4 has been in the workshop for 7.5 months now. Volkswagen does not have the tools to repair the car.
The owner of a Volkswagen ID.4 is now in open conflict with the car brand after his electric car has been in the workshop for a full 7.5 months without being repaired. The situation has led him to consider taking the case to court.
Josh Cowan had originally been looking forward to switching to an electric car and after careful consideration chose a Volkswagen ID.4.
He expected the transition to an electric car to be straightforward, especially since he had had good experience with Volkswagen cars over several decades. His previous cars from the brand had rarely needed a workshop visit, and he figured the same would apply to the ID.4 model.
But shortly after the car was delivered, problems began to appear. First, the airbag system warning light came on, and at the same time, Josh noticed a strange noise when the car accelerated.
Concerned, he contacted the dealer, who quickly discovered that the gearbox was apparently defective.
However, the repair turned out to be a long one. It required special tools from Volkswagen, which the workshop did not have available. While the car was stationary, additional problems with the ID.4 were also discovered. Including two recalls that had not been rectified either.
– So now it's sitting there. At the workshop. It's been seven and a half months now. There are two more recalls on the car that have come in the meantime. Something they don't have a fix for, Josh Cowan says of his situation.
The Volkswagen dealer tried to resolve the conflict by offering Josh compensation of just under 20,000 Danish kroner.
But he has rejected the offer and instead decided to take the case to court. The story has received international attention and has been featured by WFTV Channel 9 and Autoblog , among others.
The case comes at an unfortunate time for Volkswagen, which has already struggled with problems in its electric car program, including criticism of the cars' software. Now it will be up to the court to decide who is right in this conflict between car owners and the automaker.
However, this is not because Volkswagen cars with combustion engines are flawless designs. Boosted helped Hans Ole Andersen, among others, when Volkswagen in Denmark wanted 70,000 kroner from him for a repair. Read more about it here .
