When Zohir Kouabache took his five-year-old Audi e-tron in for service, he was told that the car needed repairs for a quarter of a million kroner.
When Zohir Kouabache brought his five and a half year old Audi e-tron in for service at the brand's workshop, he could hardly have expected the call he received shortly afterwards. The car needed repairs.
After the service inspection, he was contacted by the workshop, who believed that major repairs were needed, and urgently.
The workshop then presented Zohir Kouabache with a quote of 246,000 kroner for the repair of the rear engine, lock boxes and replacement of the air conditioning system because it had 'broken down'.
The car, originally purchased for almost 1 million Norwegian kroner, is now worth a third of that on a good day.
The workshop's offer is thus almost the same as the entire car's value. But according to Zohir Kouabache, the Audi importer did not point out anything other than what they already knew was problematic about the model.
Now the bill for the expensive repair has suddenly disappeared.
He has even previously pointed out problems with the lock boxes before the warranty expired.
However, Möller Bil refused to cover the repair costs because the car's warranty had already expired.
However, Zohir Kouabache did not give up. Instead, he told the journalists at Norwegian Motor about his case.
Motor subsequently asked Möller Bil for a comment on the matter. It just never came. Because after Motor's inquiry, Möller Bil suddenly changed its position on what was actually wrong with Zohir Kouabache's car.
Möller Bil today believes that this was an "error" in the handling of the case. The company now promises to contact the Audi owner to find a solution.
At the same time, the importer believes that the case has raised so many questions that they must now review their own business procedures.
Shortly after Motors contacted us, the bill dropped to 30,000 Norwegian kroner. Or the equivalent of 19,130 kroner in Denmark.
But why won't Möller Bil say anything about it?
– It is not relevant to answer your question, as the invoice has not taken into account the correct use of our goodwill schemes, says a written response from the importer.
The case raises questions about how car dealers and repair shops treat customers in cases of repairs after the warranty has expired.
Unfortunately, these kinds of cases also appear here at home. Boosted has previously told about how Hans-Ole's workshop bill at Volkswagen 'suddenly' disappeared. Read more about it here .
